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BSB30112 Certificate III in Business

BSB30112 Certificate III in Business

Qualification Description

This Certificate III in Business reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Applicable occupations are:

• Customer service adviser, Data entry operator

• General clerk

• Payroll officer

• Typist

• Word processing operator

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Unit Descriptions

Core Units

BSBWHS302A Apply knowledge of WHS legislation in the workplace   

This unit describes the performance outcomes, skills and knowledge required to understand work health and safety (WHS) Acts, regulations and codes of practice, and to contribute to actions to achieve compliance with WHS legislation in the workplace.

Elective Units

BSBCUS301B Deliver and monitor a service to customers

This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. Operators may exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over either a short or long-term interaction.

BSBDIV301A Work effectively with diversity

This unit describes the performance outcomes, skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

BSBFIA301A Maintain financial records    

This unit describes the performance outcomes, skills and knowledge required to maintain financial records for a business. It includes maintaining daily financial records such as reconciling debtors’ and creditors’ systems, preparing and maintaining a general ledger, and preparing a trial balance. It also includes activities associated with monitoring cash control for accounting purposes.

BSBADM311A Maintain business resources             

This unit describes the performance outcomes, skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks.

BSBINM301A Organise workplace information         

This unit describes the performance outcomes, skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems.

BSBINM302A Utilise a knowledge management system         

This unit describes the performance outcomes, skills and knowledge required to access and use a knowledge management system, to input into a knowledge management system, and to contribute to monitoring, reviewing and improving a knowledge management system and work practices.

BSBINN301A Promote innovation in a team environment      

This unit describes the performance outcomes, skills and knowledge required to be an effective and pro-active member of an innovative team.

BSBCMM301B Process customer complaints           

This unit describes the performance outcomes, skills and knowledge required to handle formal and informal negative feedback and complaints from customers.  Operators may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

BSBITU302B Create electronic presentations           

This unit describes the performance outcomes, skills and knowledge required to design and produce electronic presentations for speakers, for self-access and for online access.

BSBITU304A Produce spreadsheets

This unit describes the performance outcomes, skills and knowledge required to develop spreadsheets through the use of spreadsheet software.

BSBITU306A Design and produce business documents

This unit describes the performance outcomes, skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

BSBFLM309C Support continuous improvement systems and processes

This unit specifies the outcomes required to support the organisation’s continuous improvement systems and processes. Particular emphasis is on actively encouraging the team to participate in the process, on monitoring and reporting on specified outcomes and on supporting opportunities for further improvements.

BSBPRO301A Recommend products and services

This unit describes the performance outcomes, skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.

BSBWOR301B Organise personal work priorities and development

This unit describes the performance outcomes, skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence.  Operators may exercise discretion and judgement using appropriate theoretical knowledge of work scheduling and performance improvement to provide technical advice and support to a team.

BSBFLM312C Contribute to team effectiveness

This specifies the outcomes required to by frontline managers to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.

BSBFLM311C Support a workplace learning environment 

This unit describes the performance outcomes, skills and knowledge required to effectively encourage and support a learning environment. Particular emphasis is on participation in processes to facilitate and promote learning and to monitor and improve learning performance.

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Additional Course Info

Where Your workplace or online
When Anytime
Cost $2,950
Recognition of Prior Learning Cost $1,100
Workplace per individual On Request
Group Rate Discounts Apply
Duration On Average 12 Months
Learn Anywhere Yes
Course Upsizing Yes
Recognition of Prior Learning Yes
Who is this course for Individuals or Corporate

Packaging Rules

Total number of units = 12

1 core unit plus

11 elective units

 

7 of the elective units  must be selected from the elective units listed below.

 

4 elective units  may be selected from the elective units listed below, from this Training Package or from any current accredited course or endorsed Training Package at the same qualification level. If not listed below, 1 elective unit  may be selected from a Certificate II qualification and 2 elective units  may be taken from a Certificate IV qualification.

 

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.