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BSB30412 Certificate III in Business Administration

BSB30412 Certificate III in Business Administration

Qualification Description

The Certificate III in Business Administration reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical advice and support to a team.

Applicable occupations are:

  • Accounts Receivable Clerk
  • Accounts Payable Clerk
  • Clerk
  • Data Entry Operator
  • Junior Personal Assistant
  • Receptionist
  • Office Administration Assistant
  • Office Administrator
  • Word Processing Operator
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Unit Descriptions

Core Units

BSBITU307A Develop keyboarding speed and accuracy        

This unit describes the performance outcomes, skills and knowledge required to develop keyboard skills with speed and accuracy using touch-typing techniques.

BSBWHS201A Participate in WHS processes

This unit describes the performance outcomes, skills and knowledge required to participate in work health and safety (WHS) processes to protect own health and safety, and that of others.

Elective Units

BSBFIA302A Process payroll

This unit describes the performance outcomes, skills and knowledge required to process payroll from provided data using manual and computerised payroll systems.

BSBFIA303A Process accounts payable and receivable

This unit describes the performance outcomes, skills and knowledge required to maintain accounts payable and accounts receivable records, including processing payments to creditors and handling overdue accounts receivable.

BSBFIA304A Maintain a general ledger      

This unit describes the performance outcomes, skills and knowledge required to maintain a general ledger within an organisation including processing journal entries and preparing a trial balance.

BSBITU302B Create electronic presentations           

This unit describes the performance outcomes, skills and knowledge required to design and produce electronic presentations for speakers, for self-access and for online access.

BSBITU303A Design and produce text documents 

This unit describes the performance outcomes, skills and knowledge required to design and develop predominantly text based documents using advanced features of word processing software.

BSBITU304A Produce spreadsheets          

This unit describes the performance outcomes, skills and knowledge required to develop spreadsheets through the use of spreadsheet software.

BSBITU306A Design and produce business documents        

This unit describes the performance outcomes, skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

BSBITU309A Produce desktop published documents

This unit describes the performance outcomes, skills and knowledge required to design and produce desktop published documents.

BSBWRT301A Write simple documents     

This unit describes the performance outcomes, skills and knowledge required to plan, draft and review a basic document before writing the final version.

BSBCUS301B Deliver and monitor a service to customers

This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. Operators may exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over either a short or long-term interaction.

BSBFIA301A Maintain financial records

This unit describes the performance outcomes, skills and knowledge required to maintain financial records for a business. It includes maintaining daily financial records such as reconciling debtors’ and creditors’ systems, preparing and maintaining a general ledger, and preparing a trial balance. It also includes activities associated with monitoring cash control for accounting purposes.

BSBADM311A Maintain business resources

This unit describes the performance outcomes, skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks.

BSBINM301A Organise workplace information

This unit describes the performance outcomes, skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems.

BSBINM302A Utilise a knowledge management system

This unit describes the performance outcomes, skills and knowledge required to access and use a knowledge management system, to input into a knowledge management system, and to contribute to monitoring, reviewing and improving a knowledge management system and work practices.

BSBINN201A Contribute to workplace innovation

This unit describes the performance outcomes, skills and knowledge required to make a pro active and positive contribution to workplace innovation.

BSBCMM301B Process customer complaints

This unit describes the performance outcomes, skills and knowledge required to handle formal and informal negative feedback and complaints from customers.  Operators may exercise discretion and judgment using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

BSBPRO301A Recommend products and services

This unit describes the performance outcomes, skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.

BSBWOR301B Organise personal work priorities and development

This unit describes the performance outcomes, skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence.  Operators may exercise discretion and judgment using appropriate theoretical knowledge of work scheduling and performance improvement to provide technical advice and support to a team.

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Additional Course Info

Where Your workplace or online
When Anytime
Cost $2,950
Recognition of Prior Learning Cost $1,100
Workplace per individual On Request
Group Rate Discounts Apply
Duration On Average 9 Months
Learn Anywhere Yes
Course Upsizing Yes
Recognition of Prior Learning Yes
Who is this course for Individuals or Corporate

Packaging Rules

Total number of units = 13

2 core units plus

11 elective units

 

7 elective units must be selected from the Group A units listed below.

 

The remaining 4 elective units may be selected from the Group A or Group B elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level.  If not listed below 2 of the electives units may be selected from a Certificate II or Certificate IV qualification.

 

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

 

Where the packaging rules of this qualification meet the rules of a specialist qualification, the specialist qualification and not the generic qualification must be awarded.