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BSB40610 Certificate IV in Business Sales

BSB40610 Certificate IV in Business Sales

Qualification Description

The Certificate IV in Business Sales reflects the role of individuals who use well-developed business sales skills and a broad knowledge base in a wide variety of business sales contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others and have limited responsibility for the output of others, however they typically report to a more senior business sales practitioner.

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Applicable occupations are:

  • Sales account assistant
  • Sales agent
  • Sales representative
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Unit Descriptions

Core Units

BSBPRO401A Develop product knowledge

This unit describes the performance outcomes, skills and knowledge required to develop product knowledge in preparation for the sales process.

BSBREL402A Build client relationships and business networks

This unit describes the performance outcomes, skills and knowledge required to establish, maintain and improve client relationships, and to actively participate in networks to support attainment of key business outcomes.

BSBSLS407A Identify and plan sales prospects

This unit describes the performance outcomes, skills and knowledge required to identify potential sales prospects by applying prospecting methods, and to manage own sales performance by establishing a sales plan and managing stress, time and sales-related paperwork.

BSBSLS408A Present, secure and support sales solutions

This unit describes the performance outcomes, skills and knowledge required to present sales solutions that respond to the specific buying needs of a client, and to use sales processes associated with securing prospect commitment to proceed with a sale. The unit also includes attending to post-sales activities that build and strengthen the partnership between a salesperson and the client, and enhance the prospect of future sales.

Elective Units

BSBCUS401B Coordinate implementation of customer service strategies

This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. Operators may have responsibility to provide guidance or to delegate aspects of these tasks to others.

BSBCUS402B Address customer needs

This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. The customer relationship would typically involve direct interaction a number of times over an extended period. This unit is appropriate to workers who are expected to have detailed product knowledge in order to recommend customised solutions. They would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations.

BSBADM406B Organise business travel

This unit describes the performance outcomes, skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements.

BSBCMM401A Make a presentation

This unit covers the performance outcomes, skills and knowledge required to prepare, deliver and review a presentation to a target audience.

BSBMKG401B Profile the market

This unit describes the performance outcomes, skills and knowledge required to profile a target market or market segments in accordance with a marketing plan and to develop market positioning strategies.

BSBMKG408B Conduct market research

This unit describes the performance outcomes, skills and knowledge required to conduct market research using interview and survey methodologies (not specialist statistical design and analysis) and to report on findings.

BSBMKG413A Promote products and services

This unit describes the performance outcomes, skills and knowledge required to coordinate and review the promotion of an organisation’s products and services.

BSBWHS401A Implement & monitor WHS policies, procedures and programs to meet legislative requirements.

This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements

BSBREL401A Establish networks

This unit describes the performance outcomes, skills and knowledge required to develop and maintain effective work relationships and networks. It covers the relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers.

BSBSLS501A Develop a sales plan

This unit describes the performance outcomes, skills and knowledge required to develop a sales plan for a product or service for a team covering a specified sales territory based on strategic objectives and in accordance with established performance targets.

BSBSLS502A Lead and manage a sales team

This unit describes the performance outcomes, skills and knowledge required to plan, implement, direct and evaluate sales team activities.

BSBWOR401A Establish effective workplace relationships

This unit describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.

BSBWOR402A Promote team effectiveness

This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.

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Additional Course Info

Where Your workplace or online
When Anytime
Cost $2,500
Recognition of Prior Learning Cost $1,250
Workplace per individual $3,550
Group Rate Discounts Apply
Duration On Average 9 Months
Learn Anywhere Yes
Course Upsizing Yes
Recognition of Prior Learning Yes
Who is this course for Individuals or Corporate

Packaging Rules

Total number of units = 10

 

4 core units plus

6 elective units

 

4 elective units must be selected from the elective units listed below.

 

2 elective units may be selected from the elective units listed below, from this Training Package or from any current accredited course or endorsed Training Package at this qualification level or Certificate III or Diploma level.

 

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.